Conditions

Terms of Service
when placing an order

  • Before the order is placed, the archive and sources are generally checked. This preparatory work is free of charge.


  • When the order is placed, agreements are made about the scope of the research. This includes the financial framework with the number of hours, as well as the selection of the archives.


  • When selecting the offer "Individually" a minimum scope is agreed. This depends on the expected amount of work.


  • If it turns out, for example due to a lack of sources, that an order cannot be carried out, only working hours incurred up to that point will be billed.


  • When selecting the offer "family" or "family in their time" the scope is based on the information in the offer. The total price includes the research work as well as all archiving or copying fees incurred. Any travel costs incurred are not included.


  • The relevant documents are saved as copies / scans in the archives. If this is not possible, a transcript will be made.


  • After completing the research, an overview of the results will be sent and the total costs will be due for payment.


  • After receipt of payment, the family chronicle / research report as well as all document copies or transcripts determined will be sent.
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